The Pakistan Telecommunication Authority (PTA) has taken strong action against telecom fraud during the fiscal year 2024–25. According to official records, the authority blocked thousands of mobile numbers and devices involved in illegal and fraudulent activities across Pakistan.
This step was part of PTA’s ongoing effort to protect mobile users, stop scams, and ensure the safe use of telecom services in the country.
Action Against Fraudulent Mobile Numbers and Devices
During the year, PTA blocked 1,875 mobile numbers that were being used for fraud and illegal purposes. These numbers were identified through PTA’s internal monitoring systems and consumer complaints.
At the same time, 1,604 mobile phones were also blocked by their IMEI numbers. This means the devices themselves were restricted from working on Pakistani mobile networks.
PTA also targeted repeat offenders. 69 CNICs linked to ongoing misuse were blacklisted, while 6,014 warning notices were sent to users involved in suspicious activities.
Key Enforcement Data (FY 2024–25)
| Action Taken | Total Count |
|---|---|
| 📱 Mobile Numbers Blocked | 1,875 |
| 📵 Mobile Handsets Blocked (IMEI) | 1,604 |
| 🆔 CNICs Blacklisted | 69 |
| ⚠️ Warning Notices Issued | 6,014 |
How PTA Detects Telecom Fraud
All these actions were carried out using PTA’s Fraud Management Module (FMM). This system works under the Protection from Spam, Unsolicited, Fraudulent and Obnoxious Communication Regulations, 2020.
The module uses data-based monitoring to:
- Detect misuse of SIMs and devices
- Stop scam calls and messages
- Reduce illegal use of mobile services
- Protect consumers from financial and digital fraud
Launched in February 2021, the system has improved over time and is now one of PTA’s main tools to control telecom abuse.
Other Systems Supporting Consumer Protection
PTA’s Fraud Management Module works alongside other important platforms, including:
- DIRBS (Device Identification Registration and Blocking System) to stop illegal phones
- LSDS (Lawful Subscriber Data System) to verify SIM ownership
Together, these systems help maintain transparency and trust in Pakistan’s telecom sector.
Consumer Support Center Performance
The report also highlights the role of PTA’s Consumer Support Center (CSC). During FY 2024–25, the center handled a large number of user complaints and queries.
Between July 2024 and June 2025, the CSC received 512,163 calls through its toll-free helpline 0800-55055. This comes to an average of 42,680 calls per month.
Consumers contacted the helpline for issues related to:
- SIM misuse
- Device blocking
- DIRBS registration
- Telecom service complaints
- Unlawful or harmful content
Frequently Asked Questions (FAQs)
Q1: Why does PTA block mobile numbers?
PTA blocks numbers involved in fraud, scam calls, illegal messaging, or misuse of telecom services.
Q2: What does blocking a mobile phone by IMEI mean?
It means the phone cannot work on any mobile network in Pakistan, even if a new SIM is inserted.
Q3: Can a blocked number or device be restored?
In some cases, users can contact PTA or their operator if the block was a mistake and provide valid proof.
Q4: What is the Fraud Management Module?
It is a PTA system that monitors telecom activity to detect and prevent fraud and illegal use.
Q5: How can consumers report telecom fraud?
Consumers can call PTA’s helpline 0800-55055 or file a complaint through official PTA channels.
Conclusion
PTA’s actions during FY 2024–25 show a clear commitment to fighting telecom fraud in Pakistan. By blocking thousands of mobile numbers and devices, issuing warnings, and blacklisting repeat offenders, the authority aims to make mobile services safer for everyone.
With systems like the Fraud Management Module, DIRBS, and an active Consumer Support Center, PTA continues to strengthen consumer protection and maintain trust in the telecom sector.
Rana Shahriyar is a dedicated content writer and contributor at 8171 Rashan Program. With a strong interest in social welfare programs and government initiatives, his work focuses on delivering clear, reliable, and easy to understand information for the public.